Last updated: November 15, 2025
JetSponder.com (“JetSponder”, “we”, “us”, “our”) is committed to protecting the privacy and security of the personal information of users (“you”, “your”) who access or use our website, mobile site and related services (collectively, the “Platform”).
This Privacy Policy explains what data we collect, how we use it, with whom we share it, and the choices and rights you may have regarding your information.
By accessing or using the Platform, or by providing information to us, you consent to the collection and use of your information in accordance with this Privacy Policy and applicable law.
This Privacy Policy applies to personal information collected through:
JetSponder.com and any related subdomains or mobile versions.
Customer support channels (email, phone, chat, social media messages where applicable).
Marketing campaigns, forms, contests and promotions operated by JetSponder.
It does not apply to third-party websites, apps, payment gateways or Travel Suppliers (airlines, hotels, bus operators, activity providers, insurance providers, etc.) that you may access through links or bookings made via the Platform. Their own privacy policies will govern how they handle your data.
Depending on how you interact with the Platform, we may collect the following categories of information:
Contact details: Name, email address, mobile number, postal address.
Booking details: Passenger names, age, gender, date of birth, travel preferences, frequent flyer numbers (if provided), hotel stay details.
Government ID / KYC information (where required by law or suppliers): Passport details, PAN, Aadhaar, driving licence, voter ID or other ID details, only when necessary for travel bookings, international travel, payments or regulatory requirements.
Payment information: Limited card/UPI/wallet details processed via secure payment gateway (we do not store full card details, only tokens/transaction references where necessary).
Account information: Login credentials, saved traveller profiles, preferences, saved searches or favourites.
Support interactions: Queries, complaints, feedback, emails and call/chat transcripts when you contact customer support.
When you visit or use the Platform, certain data may be collected automatically:
Device information (device type, operating system, browser type, language).
IP address, approximate location (city/region level).
Log data (pages viewed, date/time of visits, referring URLs, clicks and interaction data).
Cookies, pixels and similar tracking technologies used for analytics, performance and marketing (see Section 7).
We may receive information from third parties, such as:
Travel Suppliers (airlines, hotels, bus operators, etc.) in connection with your bookings or service fulfilment.
Payment gateways and banks for transaction status and fraud checks.
Marketing and advertising partners for campaign performance and audience insights.
Social media or authentication providers when you use social login or interact with our official pages.
We use your information for legitimate business purposes, including:
Create and manage your JetSponder account and traveller profiles.
Facilitate flight, hotel, bus, holiday package and related bookings you request.
Share necessary details with Travel Suppliers to issue tickets, vouchers and confirmations.
Communicate booking status, changes, cancellations, refunds and service updates.
Send booking confirmations, invoices, ticket details and itinerary updates.
Respond to your queries, support requests, complaints and feedback.
Notify you about changes to our Terms & Conditions, Privacy Policy or service features.
Understand how users interact with the Platform to improve usability, content and features.
Show relevant offers, routes, destinations or recommendations based on your searches and bookings.
Conduct analytics, testing and troubleshooting to keep the Platform reliable and secure.
Send promotional emails, SMS, push notifications or in‑app messages about deals, discounts, new services or travel content that may interest you.
Run contests, surveys or referral programs and communicate results or rewards.
Use cookies and tracking tools to measure campaign performance and show more relevant ads (see Section 7).
You may opt out of marketing communications at any time (see Section 9).
Prevent, detect and investigate fraud, unauthorised transactions or misuse of the Platform.
Comply with legal obligations, regulatory requirements, tax/audit needs and law enforcement requests.
Enforce our Terms & Conditions and protect our rights, property and safety, as well as that of our users and partners.
We may share your information with the following categories of recipients, only as necessary and with appropriate safeguards:
To complete your bookings and provide travel services, we share relevant details with:
Airlines and GDS / consolidators.
Hotels, guest houses and accommodation providers.
Bus operators, taxis or transfer providers.
Activity, tour and insurance providers.
These suppliers use your data according to their own privacy practices and legal obligations.
We share transaction-related information with payment gateways, banks, card networks and payment processors for:
Processing payments and refunds.
Carrying out fraud detection, security checks and regulatory compliance (e.g., RBI guidelines).
We may engage third-party vendors to help run and improve our services, such as:
IT hosting and infrastructure providers.
Analytics and customer support tools.
Email/SMS gateways and marketing automation services.
These parties are typically bound by contracts to process data only on our instructions and to maintain appropriate security.
We may disclose information when required by law, court order, law enforcement request, or regulatory authorities, or to protect our legal rights and defend against legal claims.
In the event of a merger, acquisition, restructuring or sale of assets, user information may be transferred as part of that transaction, subject to continued protection and this Privacy Policy or an equivalent policy.
We do not sell your personal information to third parties in exchange for money.
Some of our Travel Suppliers, partners or service providers may be located outside your country (including outside India).
Where your personal data is transferred across borders, we take reasonable steps to ensure it is protected with appropriate safeguards and processed in line with this Privacy Policy and applicable laws.
We retain your personal information for as long as reasonably necessary to:
Complete your bookings and provide requested services.
Comply with legal, regulatory, tax and accounting requirements (which may require retention for specified periods).
Resolve disputes, enforce our agreements and protect our legitimate interests.
When data is no longer required, we may delete it securely or anonymise it so it can no longer be linked to you.
Our Platform uses cookies, pixels and similar technologies to:
Enable core features (login, session management, cart/booking flow).
Understand usage patterns and improve performance.
Personalise content and remember your preferences.
Deliver and measure marketing campaigns and retargeted ads on our site and third‑party platforms.
You can control cookies through your browser settings and certain consent tools (where provided). However, disabling some cookies may affect site functionality or your booking experience.
We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.
These measures may include encryption, firewalls, access controls, secure servers and internal policies.
No system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet. You are responsible for keeping your account credentials confidential and for logging out after using shared devices.
Depending on applicable law, you may have certain rights in relation to your personal information, such as:
Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct or update inaccurate or incomplete information.
Deletion: Request deletion of your data, subject to legal and contractual limits.
Restriction/Objection: Object to or restrict certain types of processing (e.g., direct marketing).
Consent management: Withdraw your consent for marketing communications at any time.
To exercise these rights or update your preferences, you can:
Log in to your JetSponder account and update profile details, or
Contact our support team using the details in Section 11.
For marketing emails/SMS, you can also use the “unsubscribe” link or opt‑out instructions included in the communication.
The Platform is not intended for use by children under 18 years of age.
We do not knowingly collect personal information from children without the consent of a parent or legal guardian. If you believe a child has provided us with personal data without such consent, please contact us so we can take appropriate steps to delete or restrict that data.
For questions, concerns, or requests related to this Privacy Policy or your personal data, you can contact us at:
We will aim to respond within a reasonable time frame in accordance with applicable laws.
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or privacy practices.
When we make significant changes, we will update the “Last updated” date at the top and, where appropriate, notify you via the Platform or email. Your continued use of the Platform after any update constitutes your acceptance of the revised Privacy Policy.
